Support
Support and contact
Need help with checkout, a story, a child profile, or account access? Email us and include the details below.
Last updated: 28 June 2026
Contact us
Email hello@poppet.app for support. We aim to reply as soon as we can, especially for checkout or access problems.
For purchase problems
Include the email address used for checkout, the story title, the approximate purchase time, and any Stripe receipt or checkout email you received. Do not send card details.
For story or account problems
Tell us which story you were reading, what device and browser you used, and what happened before the problem appeared. Screenshots are helpful when something looks wrong.
Useful links
You can also read our terms and privacy notice.